MOONLIGHT SYMPHONY - ENGAGEMENT RING

Welcome to Etherealicious Culture! We strive to provide our customers with a seamless shopping experience, from placing your order to receiving your unique piece of moissanite jewelry. Please review our Shipping Policy below to learn more about our shipping options, processing times, and delivery expectations.

1. Processing Time Order Processing: All orders are processed within 48 Hours after your order is placed. Once processed, orders will be prepared for shipping.

Custom or Personalized Orders: Custom-made and personalized items may take additional time to prepare. Please allow 14 extra days for these items.

Please note that orders are processed and shipped only on business days (Monday–Friday, excluding holidays). Any orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates and Delivery Estimates We offer the following shipping options:

Shipping Method Estimated Delivery Time* Cost Standard Shipping 7 to 14 days Flat $9.90

Please Note: Delivery times are estimates and may vary based on your location, weather conditions, and carrier delays. We are not responsible for shipping delays due to carrier issues or other circumstances beyond our control.

3. Shipping Destinations We currently ship to the following regions:

International Shipping: We offer shipping to select international countries. Please check availability at checkout. International customers are responsible for any customs fees, duties, or taxes imposed by their local government.

If your location is not available at checkout, please contact us at support@etherealiciousculture.com, and we will see if shipping to your location can be arranged.

4. Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number to check the status of your shipment directly with the carrier.

5. Customs, Duties, and Taxes For international orders, customs and import duties may be applied once the shipment reaches your country. These charges are the responsibility of the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely, so please contact your local customs office for more information.

6. Lost or Damaged Packages Etherealicious Culture is not liable for lost or stolen packages once they are in the hands of the shipping carrier. If your package is lost or arrives damaged, please contact the carrier with your tracking number to file a claim. If you need assistance, feel free to reach out to us, and we’ll do our best to help.

7. Incorrect Shipping Address Please double-check your shipping address at checkout. If you enter an incorrect address and your package is returned to us, we will contact you to arrange reshipping, at your expense. Etherealicious Culture is not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

8. Contact Us For any questions regarding shipping, please reach out to our customer support team at: Email: [support@etherealiciousculture.com]

At Etherealicious Culture, we aim to ensure your complete satisfaction with our Moissanite jewelry. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

1. Return Eligibility To be eligible for a return, your item must meet the following conditions:

Unused and Unworn: Items must be in their original, unused, and unworn condition, with all tags attached and in original packaging.

Return Window: You must request a return within 30 days of receiving your order.

Non-Eligible Items: Custom-made, personalized, or engraved jewelry items are non-returnable unless there is a defect in workmanship or materials.

2. Return Process Contact Us: To initiate a return, please email us at support@etherealiciousculture.com with your order number, item details, and reason for the return. We will review your request and, if approved, provide you with a return authorization.

Shipping: Once your return is approved, you are responsible for shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Return Address: Returns should be sent to the address provided in your return authorization email.

Please Note: Items returned without prior authorization or that do not meet our eligibility requirements will not be accepted.

3. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds: If your return is approved, your refund will be processed within 14 business days, and a credit will automatically be applied to your original method of payment. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged or missing parts for reasons not due to our error). Non-Refundable Costs: Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund amount.

4. Exchanges If you would like to exchange an item, please follow the return process above and place a new order for your desired item. Exchanges are only eligible for items that meet the same return criteria listed above.

5. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at support@etherealiciousculture.com with your order number and photos of the damage. We will evaluate the issue and, if confirmed, offer a replacement or full refund.

6. Late or Missing Refunds If you haven’t received a refund after 21 business days, please take the following steps:

Check with your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact us at support@etherealiciousculture.com, and we will assist you further.

7. Contact Us If you have any questions about our Return and Refund Policy, please contact us at: Email: support@etherealiciousculture.com